Is switching over easy?
Transferring to our service is fast, simple and risk free. We handle everything for you and aim to have you connected to our service within 14 days.
This means:
- No disruption to service
- No complicated forms to complete
- No telephone number change
- No prefixes to dial and no 'smart boxes' to plug in
What is the application process?
The online application process takes literally a few moments to complete. We've tried to make the entire process as quick and simple as possible. The application form will ask for company and phone line details.
Tip – When completing the form it's useful to have a copy of your BT invoice to hand. Once you have completed the form one our team will call you to confirm all the details are correct To protect you and your business Talk-Star does not take payment details online.
Each application is then scrutinised by our client experience manager before being submitted to BT. We monitor the progress of each order closely to ensure that transfers are completed within 14 days.
How do we receive our bills?
We will post or email your bill to you on a monthly basis, then collect the payment via your nominated payment method 14 days after the end of the billing month
What if I wish to cancel my account with you?
We give you an automatic 14 day cooling off period from receipt of your application form. After this period, if you need to cancel, no matter what the reason, simply notify us and we will cancel your account at no cost to you.
I am a cable customer, can I still use Talk-Star?
Yes you can move your services over
What if my company has a telephone system. Can I still save money with Talk Star?
Yes, you can. All we need to know is your telephone number, postcode and billing details.
Are volume discounts on offer?
Yes, if your phone bill is over £500 a month, we may be able to offer you further discounts against our regular tariff.
How much could I save?
Difficult to answer as some companies spend more on calls than others. However, if you are currently paying for your calls on BT standard tariff you should save at least 55%-90% depending on what types of call you do. Put simply, you should save hundreds, if not thousands of pounds, every year.
What happens once you've received my application?
Your telephone numbers are provisioned on our network via our wholesale portal. Once we have received confirmation of this check we then contact BT with your reference information and wait for them to give us a date that you will be routed through to Talk-Star. This date is normally 14 working days after submission.
BT will usually send a letter to you confirming this date and informing that they will only be providing your line rental and any other agreed services. We will write to you to inform you of the swap over date to Talk-Star and welcome you to our family of clients.
Can I keep my old BT lines and still use Talk-Star?
Yes, you keep paying BT for your line rental but direct all your calls through Talk-Star, so that you can make massive savings instantly.
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