Talk-Star Mobile Terms and Condtions

PLACING AN ORDER & STOCK AVAILABILITY

1. Your order will only be accepted if received from the United Kingdom and from persons over the age of 18. Overseas orders are subject to availability.


2. All items offered on our website are subject to availability. We will where possible advise you via our web site, details of any items that are currently out of stock. If you do order an item and it is out of stock we will notify you within 1 working day of your order being placed. At that point we will advise you of the likely time scale of any delay, you can then decide too either wait for the item to come in to stock, or cancel your order.


3. You can place your order via email (we will email you an order form PDF which you can fill in and email back to us) or by telephoning our Sales Department.


4. We do at random select orders for security checks to help protect both you and us. Our Customer Services may request that you provide us with proof of address and/or proof of identification before your order can be processed. When this happens we will contact you to request the information required.


5. When you pay for your order by credit or debit card we carry out checks or 'authorisations' with the card issuer for security reasons. Should any problems occur with the authorisation of your card we will contact you immediately with further details.


6. Fraud: In order to maintain customer security we carry out both manual and electronic security checking on all orders, in certain circumstances it may be necessary to contact you for further information.


7. Complications that are caused by any of the above could delay the processing and dispatch of your order.

PAYMENT & OWNERSHIP OF GOODS

1. We accept payment by Visa, Delta, Switch, MasterCard and Solo cards provided that they are not swipe only. We never charge any credit/debit card until the order is ready for dispatch.


2. Goods supplied by us remain our property until those goods have been paid for in full. If payment is declined by your card issuer, or your cheque is not honoured by your bank, we will treat the order as cancelled.

If the goods have already been dispatched to you we may:-

1. Require that you make the goods available for us to collect; or
2. Ask you to return the goods to us at our cost; or
3. Require you to pay in full by alternative means within 48 hours.

WEBSITE ACCURACY

1. Although we work hard to ensure the information contained in our website is as accurate as possible, we would advise you to check with the manufacturer directly for specific information about an item.


2. Products, prices and offers are only valid the time they are displayed on our website. If they become unavailable in the period after you have placed an order with us we will contact you with more information before proceeding with the order.


3. All images should be used only as a guide or representation of the item. Specifications and/or colours of products may change without prior notice.

WARRANTY

1. All products come with a 12-month manufactures warranty. This warranty does not affect your statutory rights as a consumer.

DELIVERY

1. All parcels are delivered by Royal Mail Service. The service type used will depend upon the value of the product/s purchased. We dispatch our orders using one or more of the following services: Royal Mail 1st Class, Recorded Post or Special Delivery Service. A signature will be required upon delivery to your address.
   
2. We endeavour to dispatch all in stock items within 1-2 working days of the order being placed.
   
3. Parcels sent to remotes parts of the United Kingdom, such as Northern Scotland and parts of Northern Ireland and the Isle of Man etc may take longer to deliver.

ELECTRONIC COMMUNICATIONS

1. When you visit Everest Communications, place an order or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

TELEPHONE ORDERS

1. 1. We will strive to give the most accurate and up to date information available when taking your telephone order. Monday to Friday, 8.30am to 5.30pm.

Terms Of Sale

Placing an Order & Stock Availability
All goods and services offered on our website are subject to availability and price change. Should an item be out of stock at the time of order we will endeavour to notify you and wherever possible recommend a suitable alternative choice.

All prices exclude VAT.

We reserve the right at any time to refuse or reject any order for whatever reason.

All orders will be despatched as quickly as possible, usually within two working days based on a Monday – Friday working week. Bulk or business orders and the transfer of mobile phone numbers may also take longer to despatch due to the additional administration involved.

All orders are checked and verified before despatch and the mobile phone network may request proof of address and/or proof of identification from you before your order can be processed.

An active credit or debit card is required for your purchases as we carry out checks and authorisations with the card issuer; for security reasons, all mobile phone contracts are subject to credit checks. Please note that the network provider may ask for a deposit before a connection can be made and your application may also be declined. We will advise you should this situation arise. This may cause a delay in the processing and despatching or cancellation of your order.

Returns & Refunds Policy

Your 7 day cancellation period starts from the date of connection as stated on your invoice details. Our 7 day cancellation period for all our contract mobile phone packages is in accordance with the Selling Regulations 2000.

Please do not remove or break any seals or accessories included within the boxes until you have read the terms and conditions of your contract.
Should you use your phone to make or receive calls, send text or picture messages or take photographs or video clips you are accepting the terms and conditions of your agreement.

The handset cannot be returned unless payment has been made for the handset.
You are unable to return this handset for cancellation under our 7-day peace of mind returns policy if you have used your mobile phone handset in any way. You will also be liable for any airtime and contract charges that may apply. If you return a handset to us that has been used in any way we reserve the right to apply an administration charge for processing the non-faulty mobile phone handset.

Any mobile phone returned to us as faulty will be inspected and checked by one of our specialist repair team who have the authority to return the handset to you if the reported fault cannot be determined. We also reserve the right to apply an administration and any further labour charges if we consider a phone has been tampered with or deliberately damaged.

To help us assess your returned handset, please describe in as much detail as possible the fault when arranging the return.
To return your handset please contact our customer services team or email to obtain a customer returns number. Please note that we will apply a £30 administration and re-stocking charge if you do not request a customer returns number within 7 days of purchase or if any handset is returned without a valid customer returns number.

After 7 days we cannot accept a return of your handset and cancellation of your mobile phone contract.

We strongly recommend that you send your mobile phone via Royal Mail Special Delivery as under no circumstances can Everest Communications be held responsible for missing or late receipt of returned mobile phone handsets.

Mobile Number Transfer.

Should your mobile number transfer be delayed, we cannot be held responsible for any delay occurring after our initial setting up of the procedure with the relevant network, as the mobile number transfer is then entirely the responsibility of the networks and/or service providers involved.

Should your mobile number transfer span over two separate calendar months we cannot be held responsible for any tariff or line rental charges imposed by the mobile phone networks and service providers.

We may impose a non-refundable administration fee for number transfers and our Customer Service Team will provide you with further information about your proposed number transfer to establish any costs involved. Note: some service providers will charge you to take your number away.

Should your handset be disconnected for any reason, including a change of mind, your transferred mobile number can be lost and become irretrievable. We are not liable under any circumstances for the loss of a transferred mobile number. Transferring a mobile number is provided at your request and at your own risk.
Number transfers to the Vodafone network will incur a particular delay owing to the requirements imposed by this network. If you have requested a number transfer into Vodafone, your phone will take up to 72 hours for delivery, and you may have to wait up to 7 days from receipt for the transferred number to be active on the new phone. Please note that Everest Communications reserves the right to charge a £30 administration fee to any customer who cancels or returns a handset after already requesting a number transfer. This charge is to cover the administrative costs of arranging the number transfer.

Payment of Goods and Services.

Goods and promotional products supplied by us remain our property until the goods have been paid for in full. If payment is declined, or is not honoured by your bank either before or after despatch of goods/services, we will treat the order as cancelled.

If the goods and promotional products have been despatched we may:
Require you to return the goods and the promotional products to us in good condition within 7 days, or require you to pay in full by satisfactory alternative means within 7 days.

Orange Airtime Credits (on specified tariffs only)
Orange Airtime Credit is applied (on specific tariffs only) to your fourth airtime bill. It is applied directly and automatically by the network. Orange will clawback any airtime credits applied if, a: you change your designated tariff within your contract period, or b: you do not stay on the network for the original contract period. It is only available on new connections on specified tariffs and not upgrades or renewals.

Your First Business Mobile Phone Bill
All mobile phone networks charge their line rentals (monthly charges) in advance and their call charges in arrears.

This means that when you get your first mobile phone bill you will have a full month's line rental, plus a bit more, depending on when your billing date is. This can be a bit of a shock if you are not expecting it!

For example, if we connect your new business mobile phone on the 15th of the month, and your billing date is set up by the network to be the 1st of the month (This is automatic and cannot be altered or changed by us) then you will receive your first bill with one and a half months worth of line rental on it. This does not affect your contact length and is an Industry Standard method of setting up your new Business Mobile Plan.

If you have questions regarding your first bill or any other issue then call our customer support team on 08701402026 or email: support@everestcommunications.co.uk